Privacy Policy

1. Information We Collect

We may collect personal information including:

• Your name, email address, phone number, and contact details
• Your child's name, age, sleep history, feeding information, and relevant background details
• Information shared during consultations, forms, emails, or WhatsApp messages
• Payment and booking details (processed securely via third-party providers)

2. How We Use Your Information

Your information is used to:

• Provide personalised sleep consulting services
• Communicate with you about your package, support, and appointments
• Improve our services and client experience
• Meet legal and administrative requirements

We only collect information that is reasonably necessary to deliver our services.

3. Storage & Security

Personal information is stored securely and accessed only when required to deliver services. Reasonable steps are taken to protect your information from misuse, loss, unauthorised access, or disclosure.

4. Sharing of Information

Your personal information is not sold or shared with third parties except:

• Where required by law
• With trusted service providers (e.g. payment or booking platforms) solely to deliver services
• With your consent

5. WhatsApp & Electronic Communication

By engaging in WhatsApp, email, or electronic communication, you acknowledge that these platforms are used for convenience and are not fully controlled by More Than Sleep. While care is taken to protect your information, absolute security cannot be guaranteed.

6. Access & Corrections

You may request access to or correction of your personal information at any time by contacting More Than Sleep.

7. Retention of Information

Client information is retained only for as long as reasonably necessary to deliver services and meet legal obligations.

8. Privacy Complaints

If you have concerns about how your information is handled, please contact More Than Sleep directly so the matter can be addressed promptly.

9. Updates to This Policy

This Privacy Policy may be updated from time to time. The most current version will always be available on the website.